Given the extraordinary situation created by Covid-19, Meliá has devised an operational transformation strategy based on the following premises:
Safety for employees and customers
Reduced contact in interactions between customers and employees
Optimisation of operational processes, simplifying and digitalising the service
Adaptation of our brands to new paradigms and customer needs
Based on these principles, new cleaning, hygiene and social distancing measures have been developed to allow the opening of our hotels within a framework of confidence and safety.
New Extra Cleaning and Hygiene measures
New Personal Space: Social Distancing